Support, Returns & One-Year Limited Warranty

Returns & One-Year Limited Warranty

We make our pieces to be used and enjoyed, and we stand behind our workmanship. If something is not right with your order, please contact support@foxandmoonwoodworks.com so we can help.

30-Day Returns

For purchases made directly from Fox & Moon Woodworks, you may request a return within 30 days of delivery. Once approved, please ship your return within 14 days of receiving return instructions.

Items must be undamaged, free from signs of use beyond reasonable inspection and the fountain-pen testing described below, and returned with their included accessories and original presentation packaging. The original shipping carton is not required; please use packaging that protects the item during transit.

We do not charge a restocking fee.

Fountain Pen Testing

Each fountain pen is ink-tested in our workshop before shipment. We use a cartridge to check writing performance and ink flow and make adjustments as needed. This is part of our quality-control process for new pens.

You may briefly dip-test the nib with fountain-pen ink to assess its writing feel without affecting eligibility for a change-of-mind return. Please gently clean the nib afterward, keeping the wooden components dry.

Pens that you fill using a cartridge or converter, or use beyond a brief dip test, are not eligible for change-of-mind returns. This restriction does not affect claims involving defects, damage, or an incorrect item.

Custom and Personalized Orders

Pieces made to your specifications or personalized for you are not eligible for change-of-mind returns. They remain covered by our limited warranty and your applicable consumer rights.

An existing one-of-a-kind piece selected from our available inventory is not considered a custom order simply because its wood grain or design is unique.

How to Request a Return

Email support@foxandmoonwoodworks.com with your order number or other proof of purchase, the item you wish to return, and the reason for your request. If the item is damaged or faulty, photographs and a description of the issue are helpful.

We will provide the return address and instructions. Please contact us before sending an item.

For change-of-mind returns, you are responsible for return shipping. We recommend a tracked service and secure packaging.

Refunds and Exchanges

We will inspect your return and notify you whether it meets the return conditions. Approved refunds will be issued to the original payment method within 10 business days of receiving the return. Your bank or payment provider may take additional time to post the refund.

Refunds include the price paid for the returned item and applicable refundable tax. Original shipping charges are not refundable for change-of-mind returns.

Because many pieces are individually made, an identical exchange may not be available. Contact us to discuss available alternatives.

Damaged, Incorrect, or Faulty Items

Please inspect your order when it arrives and contact us promptly if it is damaged, incorrect, or not functioning properly. Keep the shipping packaging when possible so we can investigate transit damage.

We will arrange an appropriate repair, replacement, or refund and cover necessary standard shipping for a verified issue. If a damaged, incorrect, or defective item is refunded, its original shipping charge will also be refunded; for a multi-item order, this includes the applicable share.

The change-of-mind return restrictions do not apply to these claims.

One-Year Limited Warranty

Fox & Moon Woodworks warrants its handcrafted pens and wooden accessories against defects in materials and workmanship for one year from delivery, or from purchase for an in-person sale.

Coverage includes the wooden construction, assembly, and supplied functional components, including pen mechanisms, nib assemblies, and converters, when used and cared for normally.

This warranty applies to the original purchaser or their gift recipient for products purchased directly from Fox & Moon Woodworks or through an authorized retailer. An order number, receipt, gift receipt, or other reasonable proof of purchase is required. Product registration is not required.

What We Will Do

For a covered defect, we will repair the item without charge for parts or labor. If a satisfactory repair is not practical, we will offer a comparable replacement with your agreement or refund the purchase price and applicable tax.

We cover necessary standard shipping to and from our workshop for covered warranty service. Contact us first so we can arrange a prepaid label or agree on reimbursement.

We aim to complete service within 30 days of receiving the item. If parts availability or the repair requires longer, we will explain the expected timing and discuss an alternative resolution.

Natural materials vary, so replacement wood or a replacement item may not exactly match the original grain or color.

What Is Not Covered

This limited warranty does not cover:

Normal cosmetic wear, including scratches, gradual finish wear, and natural patina.
Ink or refills depleted through normal use.
Damage caused by drops, crushing, misuse, improper storage, or exposure to excessive heat, moisture, or harsh chemicals.
Damage caused by incompatible ink or components, improper cleaning, or modifications or repairs.

Using compatible third-party ink, cartridges, refills, or repair services does not by itself invalidate this warranty. An exclusion applies only to damage caused by the relevant use or action.

Natural differences in grain, figure, and color, and gradual color changes associated with wood aging, are not defects. Cracking, loose joints, or other failures caused by defective materials or workmanship remain covered.

Requesting Warranty Service

Email support@foxandmoonwoodworks.com with proof of purchase and a description of the problem. We may suggest straightforward troubleshooting before arranging an inspection or return.

Original packaging is not required for warranty service. Please pack the item securely using the instructions we provide.

For purchases through an authorized retailer, contact us directly for this warranty. The retailer’s own policy governs change-of-mind returns.

Repairs Outside Warranty

If your item is outside the warranty period or has accidental damage, contact us. Where repair is feasible, we will provide an estimate, including shipping, before beginning any paid work.

Your Legal Rights

This limited warranty gives you specific legal rights, and you may also have other rights that vary from state to state. Nothing in this policy excludes or limits any implied warranty or other consumer right that cannot lawfully be excluded or limited.