Shipping policy
Shipping Policy
Every Fox & Moon Woodworks piece is carefully inspected and securely packaged before it leaves our Washington State workshop.
Shipping Destinations
We currently ship within the United States. International shipping, including shipping to Canada, is not available at this time.
Processing Time
In-stock orders normally ship within 2–3 business days after payment is received. Business days are Monday through Friday, excluding holidays. Fountain pens are ink-tested and adjusted as needed before shipment as part of our quality-control process.
Custom and personalized orders may require additional preparation time. We will agree on an estimated completion timeframe with you before work begins. If an unexpected delay affects your order, we will contact you with an update.
Shipping Rates and Carriers
Shipping charges are calculated at checkout based on your delivery address, package size and weight, and available shipping service. We ship through USPS or FedEx. Available options are shown at checkout.
Delivery Estimates and Tracking
Processing time is separate from shipping transit time. Any delivery estimate shown at checkout is an estimate rather than a guaranteed arrival date.
Once your order ships, you will receive a shipping confirmation with tracking information. Please allow time for the carrier to scan the package and update its tracking status. Weather, holidays, and other carrier disruptions may affect delivery.
Shipping Addresses
Please check your shipping address carefully before completing your purchase. If you notice an error, contact support@foxandmoonwoodworks.com as soon as possible. We will do our best to update the address before shipment, but changes may not be possible once the package is with the carrier.
If a package is returned because of an incorrect or incomplete address supplied at checkout, additional shipping charges may apply before it can be sent again.
Delayed, Missing, or Damaged Packages
If your shipment appears delayed or missing, contact support@foxandmoonwoodworks.com with your order number so we can help investigate with the carrier.
If your order arrives damaged, please keep the item and packaging and contact us promptly. Photographs of the damage and packaging are helpful. We will work with you to arrange an appropriate resolution under our Returns & Warranty policy.
Questions
For shipping questions or help with an order, email support@foxandmoonwoodworks.com.